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Great Staff aren't born, they are trained.
ServiceIQ is the industry training organisation (ITO) for the aviation, hospitality, retail, travel, tourism and museums sectors.
If your business is in one of New Zealand’s diverse and exciting service sectors and you want to offer the best service you can, we’d love to work with you. We offer a range of on the job programmes from short, upskill courses right through to national qualifications, and they could even be free.
Contact: 0800 863 693 or email intel@ServiceIQ.org.nz
Tourism and Travel Sector Manager - Suzi Nock 09 33775333 or firstname.lastname@example.org
A New training assessment designed to recognise and reard high standards of customer service at vineyard cellar doors is now available through ServiceIQ.
The new unit standard dedicated to cellar door sales expertise is part of the NZ Certificate in Tourism (Visitor Experience) Level 3. The qualification can be completed on the job by staff taking care of customers at any vineyard cellar door in the country.
ServicIQ says the initiative recognises the increasingly important role that vintners play in helping to grow the country's booming tourism industry, with more and more international visitors choosing a wine tour as part of the their Kiwi Experience.
The NZQA recognised assessment is an exciting addition to the tourism qualification. The NZ Certificate in Tourism is a workplace assessment available now from ServiceIQ.
Read more about it here http://www.serviceiq.org.nz/training/tourism/tourism-programmes/